Online Services FAQs

To get a Driving History (MVR), go to Online Services and click on "Driving History (MVR)".

You can replace your lost license by visiting a Customer Service Center or by using Online Services Lost License Replacement.

A non-certified Driving History (MVR) is intended for personal, informational use only. Because Internet generated documents are not generally accepted by employers or government agencies a non-certified Driving History (MVR) cannot be used to verify your driving history. To obtain a certified Driving History (MVR) please visit a DDS Customer Service Center near you.

View the DDS Online Services menu for more information.

View the Online Services Address Change requirements.

Certified Driving Histories (MVR) reflects the information available on the date that the record is printed and certified. Viewing the record on the day of the request may not provide all the information provided on the certified Driving History. This is because additional conviction data may be received between the date the Certified Driving History is requested and the date that it is printed and certified.

No - DDS requires that customers test or provided necessary documentation to add or remove restrictions from their Drivers License. Therefore, customers who wish to add or remove a restriction must visit a DDS CSC.

To print your Driving History (MVR), click on the Printable Version button on the Driving History (MVR) screen or click on the printer icon on the Adobe Reader screen.

To view your Driving History (MVR), go to Online Services menu and click on "Log Into My Account". You will be asked to login to your account. Find the Driving History (MVR) you want to view from the list that shows on the "Order Status" page. There is a column labeled "Viewable". If it has been 30 days or less since you paid for you online Driving History (MVR) this column will have a "Yes" in it. Click on the "Yes" to view your Driving History (MVR).

The DDS e-mail usage policy can be found within the DDS Privacy Statement.

Your license is replaced in the process of changing your address with DDS so you do not need to order a replacement.

Use License/ID Replacement requirements to replace your card using the internet.

In order to standardize all customer accounts and provided the highest level of security, DDS is asking all customers to establish a new account.

Customers may request an upgrade from a Class D to a Class C license within 7 days of their 18th birthday. However, the request will not be processed until the day of their 18th birthday. If the customer is 18 or older, the request will be processed immediately.

All customers age 64 and older must take an eye test in order to renew their license. This is why no post card reminder was sent. Please visit your closest DDS Customer Service Center to complete your service.

The CDL cancellation occurs when a customer is convicted of certain violations within certain periods of time. This cancellation prohibits customers that do not have a CDL license from obtaining one while the cancellation is in effect. The customer is still eligible to drive a non-commercial vehicle as long as there are no other suspensions, revocations, or cancellations in effect.

The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. Your browser should support SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. The Georgia Department of Driver Services obtained a digital certificate from DigiCert Global CA, a leading provider of Internet trust services. When visiting a page on our site that includes any of your personal information, you will see an icon of a closed padlock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server. To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate. For further information, please refer to our privacy statement from the link below.

To download your Driving History (MVR), go to the Online Services menu and click on "Log Into My Account". Before you can view your order, you will be asked to login to your account. Find the Driving History (MVR) you want to view from the list that shows on the Order Status page. There is a column labeled "Viewable". If it has been 30 days or less since you paid for your online Driving History (MVR) this column will have a "Yes" in it. Click on the "Yes" to go view your Driving History (MVR). Click "File" from the menu bar on your browser and choose "Save As". If the report is not viewable, make sure you have installed the current version of Adobe Reader. Visit Adobe to download.

View Online License/ID Renewals for information to renew your license using the internet.

A certified Driving History (MVR) is used to verify the official status and activity associated with your Driver's License for employers, Insurance companies, Courts, Schools and any other entity that requires an official record. This document is stamped and signed by a DDS official. This official stamp provides authenticity of the record for the entities listed above.

No – CDL customers renewing or making changes to their Driver's License are not eligible to conduct their service via the Internet. CDL customers are required to update their photo with any change to their Driver's License. However, CDL customers can request an ID as long as the address on the ID matches the current CDL license. CDL customers may conduct many other transactions via Internet Services including requesting a Driving History (MVR), paying fees, viewing points and other DDS Internet Services.

Each customer has a unique record with DDS. This record contains all the information associated with the customer including all cards issued to this customer. Whenever, the address on one card is changed this information is changed on all cards to insure the accuracy of the customer record.

Yes – Once the new document is received the customer is required by law to destroy the previous license, Identification Card or Permit. Legal requirements mandate that customers hold only one unexpired Driver's License, Identification Card or Permit.

No – To receive a National Guard DL/ID the customer must provide proof of active duty. This requires a DDS team member to review and record the necessary documents. However, if the customer has retired from the National Guard, he or she may be eligible for a Veterans DL/ID.

Yes – Members of the National Guard can participate in replacement services as long as the term will not extend the expiration date of their existing card. However, a second address change will require renewal of the card and will extend the date of expiration. This requires a visit to the local DDS CSC with proof of enlistment within the National Guard.

Customers may renew, replace a lost, stolen or damaged or change the address on any Driver's License or Identification Card that has not been expired more than 2 years.

Georgia Law prohibits the customers Driver's License (DL) or Identification Card (ID) from being the same as the Social Security number (SSN). This is to protect the customer’s personal identification information. If you renew, replace a lost, stolen or damaged, or change the address on your DL or ID and your card number is the same as your SSN, the system will automatically assign you a new number. Please note that if your card number is changed you will be notified on your confirmation and you should contact your motor vehicle insurance company if applicable and provide them with the new number. You should also contact any other entities that identify you using your DL or ID number. Georgia Law prohibits the customers Driver's License (DL) or Identification Card (ID) from being the same as the Social Security number (SSN). This is to protect the customer’s personal identification information. If you renew, replace a lost, stolen or damaged, or change the address on your DL or ID and your card number is the same as your SSN, the system will automatically assign you a new number. Please note that if your card number is changed you will be notified on your confirmation and you should contact your motor vehicle insurance company if applicable and provide them with the new number. You should also contact any other entities that identify you using your DL or ID number.

If you choose to surrender your Driver's License (DL) or Identification Card (ID) using the DDS Online Services, that card will no longer be unexpired. If it is a Driver's License this means that the customer will no longer be a valid driver in Georgia. If an Identification card is surrendered, it means that the card is no longer unexpired for Identification purposes. If a customer chooses to surrender a DL or ID via Online Services and later chooses to renew, replace or change the address of the surrendered card, they will be required to visit a DDS CSC.

The only class change that can be made to a Driver's License using DDS Online Services is upgrading from a Class D to a Class C. Customers who are 18 years old or older can request this change by initiating a renewal request of the Class D. No other changes to the Class of the license can be made via Online Services.

Yes – Members of the National Guard can participate in replacement services as long as the term will not extend the expiration date of their existing card.

You may drive on your receipt, printed during your DDS Online Services Transaction, while you wait for your permanent card to arrive in the mail. This receipt serves as temporary proof of your renewed, updated or replaced GA Driver’s License or Permit. Your GA Driver’s License or Permit card should arrive within 14 days after completing your Online Services transaction.

If you completed licensing and/or identification card services using DDS Online Services you should receive the permanent card in the mail within 14 days. You will be able to immediately print a paper receipt that allows you to drive in GA.

Georgia law requires that all customers age 64 years old and older conduct a vision test prior to being issued a Driver's License. Therefore, all customers age 59 or older must visit a Customer Service Center for issuance.

All For-hire Endorsement applications must be submitted through DDS Online Services. Effective July 1, 2015, limousine chauffeurs, taxi cab drivers, and ride share drivers must either have a For-Hire License Endorsement or a private background check certification through the limousine carrier, taxi service or ride share network that employs them. In order to successfully submit the application, you must complete the application, upload all required documents, and pay online the $15 application fee. All applicants are also required to submit electronic fingerprints through the Georgia Applicant Processing System as part of the application process. You will receive a confirmation when your application has been submitted and you may check the status of your application by logging into your DDS Online Services account and selecting the For-hire Endorsement option.

All non-citizens must provide official proof of lawful status to conduct any transaction that will result in the issuance of a Driver's License, Identification Card or Permit. Therefore, these customers must visit a DDS office so a team member can physically view and process the necessary documentation. These customers may conduct many other transactions via Internet Services including requesting a Driving History (MVR), paying fees, viewing points and other DDS Internet Services.

• Must be an existing DDS customer.
• The Georgia license, permit or Identification card must have expired or must be expiring within thirty (30) days.
• Must provide proof of having requested an extension for time to remain lawfully within the United States by presenting an original I-797C Notice of Action.