GECPS FAQs

GECPS FAQs

  • 1. I have forgotten user id and password to transmit. How do I request a password?

    Please send the following information to GECPS:

    • Court Name
    • Court’s NCIC# 
    • Contact Name
    • Contact Phone#
    • Request user id and password to transmit to GECPS  
  • 2. I am trying to transmit to DDS. After entering the password several times, I am still unable to log-in. What should I do?

    Please send the following information to GECPS:

    • Court Name
    • Court’s NCIC# 
    • Contact Name
    • Contact Phone#
    • Request user id and password to transmit to GECPS
  • 3. How do I get my user id and password to update court contact information?
    • Log into the GECPS Portal at https://online.dds.ga.gov/citationreporting/
    • Enter NCIC/ORI number in the User ID and Password Unknown field
    • An email will be sent to the courts primary contact to reset password.  If you’re not the registered email recipient please send the following information to GECPS:
      • Court Name
      • Court’s NCIC# 
      • Contact Name
      • Contact Phone#
      • Provide a brief description for email
  • 4. How long will the court need to test before going to into production?

    DDS will determine how long your court will be in test mode it varies based on transmissions being submitted properly.

  • 5. The court has a new vendor; do I have to go into test mode?

    Yes, the court will be placed into test mode to ensure the system is transmitting properly.

  • 6. What types of records should I transmit in test mode?

    During the testing phase the courts should submit 3 test files that contain no formatting errors, and should include records for CN (citation new), FN (failure to appear new) and WN (withdrawal new).  For detail information regarding test mode transmission, please refer to implementation guide which can be accessed by logging in the GECPS portal https://online.dds.ga.gov/citationreporting/.

  • 7. How do I change the emails that receive the Transmission and Process Summary emails?

    Please contact the court’s Information Technology Department or Software Vendor.

  • 8. What are Held Records?

    DDS will handle all held records, and require no further action from courts.

  • 9. I cannot connect to the server. What should I do?

    For connection/server issues, please reach out to GECPS

    and include the following: 

    • Court Name
    • Court’s NCIC# 
    • Contact Name